Last updated: 27 July 2026
Our Role
TJC Group Medical and Dental Pty Ltd is an Australian company providing healthcare education, patient support and non-clinical care coordination for Australians and New Zealanders considering treatment with selected independent healthcare providers in Bali.
Our purpose is to help people make informed decisions by providing educational information, facilitating communication and supporting patients throughout their healthcare journey in a strictly non-clinical capacity.
We are not a hospital, medical practice, dental practice, healthcare provider, health insurer or travel agency.
We do not provide medical, dental, surgical or nursing care, and we do not replace the advice or services provided by appropriately qualified healthcare professionals.
What We Do
Depending on your individual circumstances, TJC Group may:
- Provide general educational information about healthcare services available in Bali.
- Explain the types of treatments and procedures commonly offered by participating healthcare providers.
- Assist you in connecting with independent hospitals, clinics or healthcare practitioners.
- Facilitate non-clinical communication between you and your chosen healthcare provider.
- Assist with the exchange of information where you have authorised us to do so.
- Help coordinate appointments and other administrative matters where appropriate.
- Provide general guidance on practical travel and recovery planning.
- Share factual information about healthcare providers, facilities and available services.
- Continue providing healthcare education and non-clinical support before and after treatment.
These services are intended to support informed decision-making and improve communication. They do not replace professional medical, dental or surgical advice.
What Non-Clinical Care Coordination Means
Non-clinical care coordination refers to administrative and communication support that helps patients navigate the process of seeking treatment.
This may include:
- Facilitating communication with healthcare providers;
- Coordinating the exchange of information with your consent;
- Assisting with appointment enquiries;
- Helping patients understand administrative processes;
- Providing general educational resources;
- Assisting with practical aspects of treatment planning and travel.
Non-clinical care coordination does not include the provision of healthcare or clinical decision-making.
What We Do Not Do
TJC Group does not:
- Diagnose medical or dental conditions;
- Recommend or prescribe treatment;
- Determine whether treatment is appropriate for you;
- Interpret medical records, x-rays, ct scans or pathology results;
- Provide medical, dental or surgical advice;
- Provide clinical second opinions;
- Provide nursing care;
- Obtain informed consent on behalf of healthcare providers;
- Supervise healthcare professionals;
- Perform clinical assessments;
- Provide emergency medical assistance;
- Manage treatment complications;
- Provide rehabilitation services;
- Guarantee treatment outcomes; or
- Act as your legal representative.
All diagnosis, treatment planning, informed consent and clinical care must be provided directly by an appropriately qualified healthcare professional.
Patient Choice
Patients remain entirely free to decide whether to:
- Seek further information;
- Arrange a consultation;
- Proceed with treatment;
- Seek additional professional opinions; or
- Choose any healthcare provider of their own preference.
You are never under any obligation to use a healthcare provider featured by or associated with TJC Group.
Healthcare providers likewise retain complete discretion regarding whether they accept a patient for consultation or treatment.
Clinical Responsibility
Healthcare providers are solely responsible for:
- Clinical assessment;
- Diagnosis;
- Determining treatment suitability;
- Discussing treatment options;
- Explaining risks, benefits and alternatives;
- Obtaining informed consent;
- Performing treatment;
- Prescribing medication;
- Providing aftercare;
- Managing complications; and
- Maintaining clinical records.
TJC Group has no authority over these clinical responsibilities and does not direct, supervise or influence the delivery of healthcare.
Sharing Information
Where you authorise us to assist with communication, you may choose to provide information such as:
- Photographs;
- X-rays;
- Scans;
- Treatment plans;
- Health questionnaires;
- Relevant medical or dental history; and
- Other documents necessary to support your enquiry.
We will only share this information with your knowledge and consent, and only for the purpose of facilitating communication with your chosen healthcare provider.
Further information about how your personal information is collected, used and protected is available in our Privacy Policy.
Travel and Practical Information
Where requested, we may provide general information regarding:
- Travel planning;
- Accommodation;
- Airport transfers;
- Local transport;
- Payment methods;
- Recovery planning; and
- Other practical, non-clinical matters.
This information is provided for general guidance only and should not be regarded as medical, legal, financial, taxation or travel advice.
No Guarantee of Outcomes
Healthcare outcomes depend upon many factors, including an individual’s medical history, clinical assessment, healing capacity, compliance with medical advice and circumstances beyond anyone’s control.
Accordingly, TJC Group cannot guarantee:
- Treatment suitability;
- Clinical outcomes;
- Recovery times;
- Absence of complications;
- Cosmetic or functional results;
- Appointment availability;
- Provider availability;
- Treatment pricing;
- Insurance cover; or
- Travel arrangements.
Any estimates or treatment proposals remain the responsibility of the healthcare provider and may change following consultation or examination.
Independent Decision-Making
Every patient should carefully consider the information provided by their treating healthcare professional before deciding whether to proceed with treatment.
Where appropriate, patients should also seek independent medical, dental, legal, financial or insurance advice relevant to their personal circumstances.
Healthcare decisions should always be made in consultation with appropriately qualified healthcare professionals.
Limitation of Our Role
TJC Group acts solely as a provider of healthcare education, patient support and non-clinical care coordination.
Nothing published on our website, social media platforms or within our community should be interpreted as:
- Medical advice;
- Dental advice;
- Surgical advice;
- A diagnosis;
- A treatment recommendation;
- A guarantee of quality or safety; or
- An endorsement that one healthcare provider is clinically superior to another.
To the maximum extent permitted by law, TJC Group accepts no responsibility for clinical decisions made by independent healthcare providers or for treatment provided by those providers.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian law.
Contact Us
TJC Group Medical and Dental Pty Ltd
ACN: 698 843 739
Email: info@tjcgroupmedicalanddental.com
Important Notice
TJC Group Medical and Dental Pty Ltd provides healthcare education, patient support and non-clinical care coordination for Australians and New Zealanders seeking treatment with independent healthcare providers in Bali.
We do not provide healthcare services, diagnose medical conditions or make clinical decisions. Responsibility for diagnosis, treatment, informed consent, aftercare and ongoing clinical management always remains with the treating healthcare provider and the patient.