TJC Group Medical and Dental Pty Ltd (“TJC Group”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, participate in our community, or request information about healthcare providers in Bali.
Our goal is to be transparent about how your information is managed and to ensure you understand your rights and choices.
Who We Are
TJC Group Medical and Dental Pty Ltd is an Australian company providing healthcare education, non-clinical support, administrative assistance and introductions to independent healthcare providers in Bali.
We are not a hospital, medical practice, dental practice, healthcare provider or travel agency. We do not diagnose medical or dental conditions, recommend treatment, provide clinical advice or determine whether a person is suitable for any treatment.
TJC Group Medical and Dental Pty Ltd
ACN: 698 843 739
Email: info@tjcgroupmedicalanddental.com
Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Country or general location
- Information contained in enquiries or contact forms
- Correspondence between you and tjc group
- Website usage information, including cookies and analytics.
Where you request assistance with a healthcare enquiry, we may also collect personal information you choose to provide, including:
- Photograph
- X-rays or scans
- Treatment plans
- Health history
- Medications
- Allergies
- Previous procedures
- Other information relevant to your enquiry.
We request only information reasonably necessary to provide the services you have asked us to provide.
Sensitive Health Information
Health information is considered sensitive personal information.
- We will only collect or disclose health information:
- With your consent;
- Where reasonably necessary to respond to your request;
- Where required or authorised by law; or
- In other circumstances permitted by applicable privacy legislation.
You are under no obligation to provide health information. However, choosing not to do so may limit our ability to facilitate an introduction or communicate effectively with your chosen healthcare provider.
How We Collect Information
We may collect information directly from you when you:
- Complete an enquiry form;
- Contact us by email or telephone;
- Communicate through our website;
- Communicate through social media;
- Request information about a healthcare provider;
- Ask us to facilitate communication with a provider.
We may also receive information from you through documents or images that you voluntarily provide.
How We Use Your Information
We may use your information to:
- Respond to enquiries;
- Provide educational information;
- Facilitate introductions to independent healthcare providers where requested;
- Communicate with healthcare providers on your behalf where authorised;
- Improve our website and services;
- Comply with legal obligations;
- Protect our legal rights;
- Maintain accurate business records.
We do not use your personal information for purposes unrelated to those for which it was collected without your consent or unless permitted by law.
Overseas Disclosure
Because the healthcare providers we introduce are located in Bali, Indonesia, your information may be disclosed outside Australia where you request us to facilitate communication with a provider.
This may include:
- Contact details;
- Treatment enquiries;
- Photographs;
- X-rays;
- treatment history;
- documents you have chosen to provide.
Information will only be shared with your knowledge or consent and only where reasonably necessary to facilitate your enquiry.
Once information has been disclosed to an overseas healthcare provider, it will also be handled in accordance with that provider’s privacy practices and applicable Indonesian laws.
Commercial Relationships
TJC Group maintains commercial relationships with selected healthcare providers in Bali. These commercial relationships do not authorise us to disclose your personal information without your consent. Your information is never sold to third parties.
Marketing Communications
- If you choose to subscribe to newsletters or updates, we may use your contact details to send information relating to:
- Healthcare education;
- Website updates;
- New resources;
- Community announcements.
You may unsubscribe at any time using the link provided in our communications or by contacting us.
We will not use sensitive health information for direct marketing without your express consent.
Cookies and Website Analytics
- Our website may use cookies and similar technologies to:
- Improve website performance;
- Remember user preferences;
- Analyse visitor behaviour;
- Improve user experience.
You may disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
Storage and Security
We take reasonable steps to protect personal information from:
- Unauthorised access;
- Misuse;
- Loss;
- Alteration;
- Disclosure.
These measures may include secure cloud storage, password protection and restricted access to information. Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete or outdated information.
Requests should be sent to:
info@tjcgroupmedicalanddental.com
We may need to verify your identity before processing your request.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected;
- Comply with legal obligations;
- Resolve disputes;
- Protect our legal interests.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Third-Party Websites
Our website may contain links to external websites operated by healthcare providers or other organisations.
We are not responsible for the privacy practices or content of those external websites.
We encourage you to review the privacy policies of any website you visit.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The most current version will always be published on this website together with the date of the latest revision.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact:
TJC Group Medical and Dental Pty Ltd
ACN 698 843 739
Email: info@tjcgroupmedicalanddental.com
Important Notice
TJC Group provides healthcare education, non-clinical support and introductions to independent healthcare providers in Bali.
We are not a healthcare provider and do not diagnose conditions, recommend treatment, provide clinical advice or determine treatment suitability.
Nothing in this Privacy Policy affects any rights or remedies available under applicable Australian Law.